FAQ’s

Are there minimum order quantities?

There are no minimums on Flavor Depot products. We offer the following pack sizes:

  • 8 oz Twin Neck Bottle
  • 16 oz Twin Neck Bottle
  • 32 oz Twin Neck Bottle
  • 64 oz Twin Neck Bottle
  • 128 oz Jug

How will my order be shipped?

Orders are shipped via USPS from our facility in Commerce, CA. The option to expedite and to add your own carrier account number for shipping costs is available.

Return/Exchange Policy

Flavor Depot has a strict no return-no refund policy. Flavors are subjected to multiple variables on the consumers end and personal taste in flavors is individual. For these reasons we are not able to offer a refund or exchange of your product. We offer smaller pack size options and encourage you to try a smaller size before ordering larger quantities. We appreciate your business and understanding of this matter.

What is the shelf life of Flavor Depot flavors?

When stored in a dry, clean environment at a normal room temperature of 68°-77°F / 20°-25°C, the shelf life will be as stated on the label. Avoid high humidity, direct heat and sunlight when storing. Any special storage conditions will be listed on the flavor’s label and spec sheet.

How long does it take for my order to be processed?

Orders received by 3 PM PST will be processed and shipped the next business day. A shipping confirmation email with your tracking number will be sent when the order is set up for shipment.

Can I change my order after it has been placed?

Due to quick processing, we would need to be notified of any changes within business hours of the day the order was placed. Please notify customerservice@flavordepot.com of any order discrepancies between 8 AM – 4 PM PST.

Where do you ship?

We currently only ship within the United States and Canada. Our team is currently working to expand and ship worldwide.

Where can I find technical documentation for the flavors?

All technical documents are available to registered users on the product page by clicking on the product information link.

What are typical applications for Flavor Depot Products?

Flavor Depot flavors are versatile in their application. They can easily be added to a variety of products.

Have More Questions?

Call Us

Talk to us directly for additional help immediate answers to your questions.
(800) 836-6753

Buy 3 Get 1 free Vanilla Special

Stock up now on vanilla and vanilla concentrates during our seasonal special!